AI-first telephony

Give every phone line an AI agent.

Phonology runs the numbers, the SIP trunks and the voice AI on one network. Put an agent on any of your lines: it answers, calls out, and follows up on WhatsApp.

Book a demo

Live call · uses your microphone

Minutes terminated: 100M+
Countries connected: 150+
Countries with local numbers: 69
Lower call costs: Up to 60%

The stack

One network, from dial tone to decision.

Numbers, routing and agents sit on the same Phonology stack. One bill, one support team, no hand-offs between vendors when a call goes wrong.

Numbers01

Local, toll-free and UIFN numbers in 69 countries, live on our network and ready for an agent.

Voice network02

SIP trunking, cloud telephony and hosted PBX that carry every call your agents and your people make.

AI agents03

Voice agents that answer, qualify and act, with a Voice API to build on and WhatsApp to follow up.

For developers

Put a live agent on your site with one SDK.

The same SDK runs the “Talk to our AI” button at the top of this page. Install it, pass your agent ID, and visitors can talk to your agent from the browser.

npm i vocal-call-sdkExplore the Voice API

talk-to-ai.js

import { VocalCallSDK } from "vocal-call-sdk";

// Put a live voice agent behind a button on any page.
const agent = new VocalCallSDK({
  agentId: "your-agent-id",
  callId: `call-${Date.now()}`,
  container: "#talk-to-ai",
  inactiveText: "Talk to AI",
  activeText: "Listening...",
});

agent.renderButton();
agent.on("onCallEnd", (reason) => console.log("Call ended:", reason));

Call management

Route, transfer and control live calls with advanced call-handling tools.

Programmable IVR

Menus that get callers to the right agent, human or AI, faster.

Voice transcription

Every conversation turned into text for records and analysis.

Real-time analytics

Track call performance live and see where to improve.

Global reach

Local and toll-free numbers to reach customers worldwide.

Secure and scalable

Enterprise-grade security that grows with your call volume.

Use cases

Agents that pick up on the first ring.

Hand the routine calls to an agent that never puts anyone on hold, and keep your people for the conversations that need them.

Inbound

Customer support

Routine questions answered on the first ring, so your team handles the complex ones.

Outbound

Lead qualification

Call new leads, qualify them and book the meeting, so reps spend their time closing.

Inbound

Appointment booking

Book, move and confirm appointments on a call, with a WhatsApp confirmation after.

Inbound

Order management

Order status, delivery tracking and returns, handled without a queue.

Follow-up

Surveys & feedback

Automated voice surveys after every interaction, turned into insight you can use.

Inbound

After-hours line

A 24/7 voice that picks up when the office is closed.

See AI voice agents

Testimonials

”Phonology has diverse solutions for their customer needs, their UCaaS deployment has helped our diverse business requirements. UC has helped and improved our productivity 100%”